Services Offered Audience Objectives Duration Competencies Developed Delivery Method
Conducting Effective Critical Behavioral Interviews Newly-hired,
Newly promoted, Experienced
managers and recruiters
At the end of this course, participants will be able to:
To understand the law as it relates to employment
To understand the concepts of Behavioral Interviewing
Develop at least one behavioral interview questions for each competency
Demonstrate successfully the steps for conducting a proper behavioral interview
Capturing the results of the interview
Probing for understanding
Contrary evidence
Documenting behaviors found
1 day Developing Direct Reports
Hiring and Staffing
Managing and Measuring Workplace Performance
Conducting Effective Meetings All employees, management & executive levels At the end of this course, participants will be able to:
Identify the attributes of a well-structured meeting
List the elements of a meeting agenda
List the 4 key questions that should be addressed for every agenda item
Specify the reason to call a meeting
Develop an action plan for overcoming meeting obstacles
List the items to include in the outline of the minutes for a meeting
Identify the guidelines for effectively facilitating a meeting
List ways to get people involved in a meeting
Identify several ways to close a meeting
1 day Organization Classroom Coaching
Coaching for Empowerment All management & Executive levels At the end of this course, participants will be able to:
Understand the difference between coaching and managing
Develop six core competencies of a effective coach
Review five steps to coaching for development
Explain and model the two steps for coaching for performance
Define the four boundaries to coaching for empowerment
1 day Coaching
Developing others
Classroom Coaching
Conducting Employee Performance Evaluations All Managers Upon completion of the course the participant will be able to:
Identify the performance management stressors
Identify the five performance management rating errors
Set objective standards and goals for performance
Answer common law questions concerning performance appraisals
Identify and demonstrate the action steps for conducting a performance appraisal interview
1 day Giving effective feedback Classroom/ Coaching
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