| Services Offered |
Audience |
Objectives |
Duration |
Competencies Developed |
Delivery Method |
| Conducting Effective Critical
Behavioral Interviews |
Newly-hired,
Newly promoted, Experienced
managers and recruiters |
At the end of this course,
participants will be able to:
To understand the law as it relates to employment
To understand the concepts of Behavioral Interviewing
Develop at least one behavioral interview questions for each
competency
Demonstrate successfully the steps for conducting a proper behavioral
interview
Capturing the results of the interview
Probing for understanding
Contrary evidence
Documenting behaviors found |
1 day |
Developing Direct Reports
Hiring and Staffing
Managing and Measuring Workplace Performance |
Classroom |
| Conducting Effective Meetings |
All employees, management & executive levels |
At the end of this course,
participants will be able to:
Identify the attributes of a well-structured meeting
List the elements of a meeting agenda
List the 4 key questions that should be addressed for every
agenda item
Specify the reason to call a meeting
Develop an action plan for overcoming meeting obstacles
List the
items to include in the outline of the minutes for a meeting
Identify
the guidelines for effectively facilitating a meeting
List ways to get people involved in a meeting
Identify several ways to close a meeting |
1 day |
Organization |
Classroom Coaching |
| Coaching for Empowerment |
All management & Executive levels |
At the end of this course,
participants will be able to:
Understand the difference between coaching and managing
Develop
six core competencies of a effective coach
Review five steps to coaching for development
Explain and model the two steps for coaching for performance
Define
the four boundaries to coaching for empowerment |
1 day |
Coaching
Developing others |
Classroom Coaching |
| Conducting Employee Performance
Evaluations |
All Managers |
Upon completion of the course
the participant will be able to:
Identify the performance management stressors
Identify the five performance management rating errors
Set objective standards and goals for performance
Answer common law questions concerning performance appraisals
Identify
and demonstrate the action steps for conducting a performance
appraisal interview |
1 day |
Giving effective feedback |
Classroom/ Coaching |
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