Services Offered Audience Objectives Duration Competencies Developed Delivery Method
Change Management All employees At the end of this course participants will be able to:
Explain the difference between change and Transition
Identify three stages of the transition process
List common reaction to change
Identify strategies for making change work for you
1 day Dealing with change Classroom / Coaching
Conflict Management Newly-hired, Newly promoted managers Provide information on management behavioral style (DISC), and skills practice on interviewing, motivation, delegation, feedback, coaching and performance reviews 3 days Developing Direct Reports
Hiring and Staffing
Managing and Measuring Work
Classroom / Coaching
Communication Skills All employees At the end of this course participants will be able to:
Understand why oral communication is important
Learn and practice verbal and nonverbal forms of communication
Recognize and use effective listening skills techniques
Understand steps to giving constructive feedback
Use effective questioning techniques for effective oral communication
1 day Self - Awareness Classroom / Coaching
Creativity and Problem Solving All employees At the end of this course, participants will be able to:
Become familiar with the process of creativity
Discuss the benefits of creativity
Describe at least three ways we block creativity
Identify several ways we can unlock creativity
Describe the mental processes involved in creative problem solving
Identify the six steps of the problem solving model
Apply model to a job-related problem
Use techniques for idea generation and analysis
1 day Self - Awareness Classroom / Coaching
DISC New and existing team members, team leaders, managers, executives and individuals The profile enables you to:
identify your behavioral profile;
capitalize on your behavioral strengths
increase your appreciation of different profiles;
anticipate and minimize potential conflicts with others
1 or ½ day for teams. 2 hours for individuals Self - Awareness Classroom / Coaching
Effective Interpersonal Communication Skills All employees and managers At the end of this course participants will be able to:¨ Learning to see things differently¨ Understanding what is effective interpersonal communication ¨ Interpreting verbal communications¨ Recognizing nonverbal communications¨ Skillful questioning and active listening skills¨ Resolving conflict techniques ¨ Giving and receiving feedback   Self - Awareness Classroom / One-on-one
Giving Effective Presentation Anyone needing to present to the public At the end of this course participants will be able to:¨ Identify the steps to organizing an effective presentation¨ Deliver a presentation using effective presentation techniques¨ Accept constructive criticism of presentation style¨ Develop an action plan for the delivery of a specific work-related presentation 1 day Giving effective presentations Classroom / Coaching
Myers-Briggs All employees, management and Executive levels The Myers-Briggs Type Indicator (MBTI) is a self-report questionnaire designed to make Jung’s theory of psychological types understandable and useful in everyday life. MBTI results describe valuable differences between normal, healthy people-differences that can be the source of much misunderstanding and miscommunication. TBD Self - Awareness Classroom / Coaching
Stress Survival All employees At the end of this course participants will be able to:¨ Define Conflict ¨ List and describe five modes of conflict¨ Identify your conflict mode tendencies for handing various conflict situations.¨ How to adapt you conflict style to others¨ Explain the pros and cons for using each strategy¨ Apply this information to a specific conflict situation 1 day Self - Awareness Classroom / Coaching


:: © 2005 Walt Hogan :: All Rights Reserved :: Hosted by Science & Technology Solutions, Inc