| Services Offered |
Audience |
Objectives |
Duration |
Competencies Developed |
Delivery Method |
| Change Management |
All employees |
At the end of this course participants
will be able to:
Explain the difference between change and Transition
Identify three stages of the transition process
List common reaction to change
Identify strategies for making change work for you |
1 day |
Dealing with change |
Classroom / Coaching |
| Conflict Management |
Newly-hired, Newly promoted managers |
Provide information on management
behavioral style (DISC), and skills practice on interviewing,
motivation, delegation, feedback, coaching and performance reviews |
3 days |
Developing Direct Reports
Hiring and Staffing
Managing and Measuring Work |
Classroom / Coaching |
| Communication Skills |
All employees |
At the end of this course participants
will be able to:
Understand why oral communication is important
Learn and practice verbal and nonverbal forms of communication
Recognize
and use effective listening skills techniques
Understand steps to giving constructive feedback
Use effective questioning techniques for effective oral communication |
1 day |
Self - Awareness |
Classroom / Coaching |
| Creativity and Problem Solving |
All employees |
At the end of this course,
participants will be able to:
Become familiar with the process of creativity
Discuss the benefits of creativity
Describe at least three ways we block creativity
Identify several ways we can unlock creativity
Describe the mental processes involved in creative problem solving
Identify
the six steps of the problem solving model
Apply model to a job-related problem
Use techniques for idea generation and analysis |
1 day |
Self - Awareness |
Classroom / Coaching |
| DISC |
New and existing team members, team leaders,
managers, executives and individuals |
The profile enables you to:
identify
your behavioral profile;
capitalize on your behavioral strengths
increase your appreciation of different profiles;
anticipate and minimize potential conflicts with others |
1 or ½ day for teams. 2
hours for individuals |
Self - Awareness |
Classroom / Coaching |
| Effective Interpersonal Communication
Skills |
All employees and managers |
At the end of this course participants
will be able to:¨ Learning to see things differently¨
Understanding what is effective interpersonal communication
¨ Interpreting verbal communications¨ Recognizing nonverbal
communications¨ Skillful questioning and active listening
skills¨ Resolving conflict techniques ¨ Giving and receiving
feedback |
|
Self - Awareness |
Classroom / One-on-one |
| Giving Effective Presentation |
Anyone needing to present to the public |
At the end of this course participants
will be able to:¨ Identify the steps to organizing an effective
presentation¨ Deliver a presentation using effective presentation
techniques¨ Accept constructive criticism of presentation
style¨ Develop an action plan for the delivery of a specific
work-related presentation |
1 day |
Giving effective presentations |
Classroom / Coaching |
| Myers-Briggs |
All employees, management and Executive levels |
The Myers-Briggs Type Indicator
(MBTI) is a self-report questionnaire designed to make Jung’s
theory of psychological types understandable and useful in everyday
life. MBTI results describe valuable differences between normal,
healthy people-differences that can be the source of much misunderstanding
and miscommunication. |
TBD |
Self - Awareness |
Classroom / Coaching |
| Stress Survival |
All employees |
At the end of this course participants
will be able to:¨ Define Conflict ¨ List and describe
five modes of conflict¨ Identify your conflict mode tendencies
for handing various conflict situations.¨ How to adapt you
conflict style to others¨ Explain the pros and cons for
using each strategy¨ Apply this information to a specific
conflict situation |
1 day |
Self - Awareness |
Classroom / Coaching |
